Returns + Exchanges

At BELSAAN, customer satisfaction is important to us. We take pride in providing quality clothing, leather products, custom-made suits, and costumes.

Please carefully review our Return, Refund & Exchange Policy before placing an order.

1. Return Policy

We accept eligible return requests within 15 days of the delivery date.

To qualify for a return, the item must meet the following conditions:

* The product must be unused, unworn, and unwashed.
* The product must be in its original condition.
* All original tags and labels must remain attached.
* The product must not have been altered, damaged, or modified by the customer.
* Proof of purchase or an order confirmation must be provided.

Returns are subject to inspection and approval.

Products that do not meet these conditions may not qualify for a return.

2. Exchange Policy

We only accept exchanges in the following circumstances:

* The customer receives a defective product.
* The customer receives an incorrect product that differs from the original order.

We do not offer exchanges for:

* Incorrect size selection by the customer.
* Change of mind.
* Personal preferences.
* Incorrect measurements provided by the customer.

If you receive a defective or incorrect item, please contact our customer support team within 15 days of delivery.

We may request photographs or additional information to verify the issue.

Once the request is approved, we will arrange a replacement at no additional product or standard replacement shipping cost.

3. Custom-Made and Personalized Products

Custom-made and personalized products are manufactured according to the customer’s specific requirements.

Therefore, custom-made products are generally non-returnable and non-refundable for reasons such as:

* Change of mind.
* Incorrect measurements supplied by the customer.
* Incorrect size selection.
* Personal preferences.
* Requests to change the design after production.

However, if a custom-made product arrives defective, damaged, or materially different from the confirmed order specifications, the customer may request an appropriate remedy.

We encourage customers to carefully review their measurements, customization details, and order specifications before confirming their purchase.

4. Damaged, Defective, or Incorrect Items

We carefully inspect our products before dispatch.

If you receive an incorrect, damaged, or defective product, please notify us within 15 days of delivery.

To help us investigate, please provide:

* Your order number.
* A description of the issue.
* Clear photographs showing the defect, damage, or incorrect product.

Once the issue is verified, we will provide a replacement free of charge.

If a replacement is unavailable or cannot reasonably resolve the issue, an appropriate refund or other remedy will be offered.

Customers will not be charged return shipping fees for verified defective or incorrect products.

5. Return Shipping Costs

For approved standard returns:

* Customers are responsible for return shipping costs.
* Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.
* Customers should use a reliable shipping service with tracking information.
* We are not responsible for returned packages lost during transit before reaching us.

For verified defective, damaged, or incorrect products, BELSAAN will cover reasonable return shipping costs when a return is required.

Please obtain return authorization before shipping any product back.

6. Refund Policy

Once we receive and inspect an eligible returned item, we will notify you of the approval or rejection of your refund request.

If approved:

* Refunds will be processed within 5–7 business days after return inspection and approval.
* Refunds will generally be issued through the original payment method.
* Additional processing time may be required by your bank or payment provider.
* Any applicable and previously disclosed restocking fee may be deducted from eligible discretionary returns.

Refunds will not normally be approved for products that fail to meet the return eligibility requirements, except where required by applicable law.

7. Restocking Fees

A restocking fee may apply to eligible standard product returns.

Any applicable restocking fee will be disclosed to the customer before the purchase is completed.

Restocking fees do not apply to verified defective, damaged, or incorrect products.

No restocking fee will be charged where prohibited by applicable consumer protection laws.

8. Order Cancellation Policy

Customers may request an order cancellation within 12 hours of placing an order.

Cancellation requests must be submitted within this period.

Once an order has entered production, customization, or shipping, cancellation may no longer be possible.

If an eligible cancellation is approved before processing begins, a refund will be issued to the original payment method.

Cancellation requests submitted after 12 hours may be declined.

This policy does not limit any cancellation rights provided by applicable law.

9. Non-Returnable Items

The following items are generally not eligible for discretionary returns:

* Custom-made clothing and costumes.
* Personalized or specially modified products.
* Products made according to customer-provided measurements.
* Used, worn, washed, or altered items.
* Products damaged through customer misuse.
* Items returned without prior authorization.

These exclusions do not apply to valid claims involving defective, incorrect, or misdescribed products or other rights protected by applicable law.

10. How to Request a Return or Exchange

To request a return, refund, or exchange:

1. Contact our customer support team through our website.
2. Provide your order number and purchase details.
3. Explain the reason for your request.
4. Include photographs if the item is defective, damaged, or incorrect.
5. Wait for our team to review your request and provide further instructions.

Please do not send products back without receiving return authorization.

Return instructions will be provided after your request is approved.

11. Important Information

* Return requests must be submitted within 15 days of delivery, subject to applicable statutory rights.
* Products must meet the stated return conditions.
* Custom-made items are generally not eligible for discretionary returns.
* Exchanges are available only for verified defective or incorrect products.
* Customers are responsible for return shipping costs on eligible standard returns.
* Refunds are processed within 5–7 business days after approval.
* Order cancellation requests must be submitted within 12 hours.
* Applicable consumer protection laws take precedence over any conflicting policy terms.

12. Contact Us

If you have questions regarding returns, refunds, exchanges, or cancellations, please contact the BELSAAN customer support team.

Website: https://belsaan.com

Email: info@belsaan.com

Phone / WhatsApp: +1 (708) 419-0930

Our customer support team is available 24/7, and we aim to respond within 24 hours.

We are committed to reviewing customer concerns fairly and helping resolve eligible product-related issues.

Thank you for shopping with BELSAAN.