Refund Policy

At BELSAAN, customer satisfaction is important to us. We aim to provide quality products and a fair process for handling eligible refund requests.

Please review this Refund Policy before placing an order.

1. Refund Eligibility

Refunds may be considered in the following circumstances:

• An eligible standard product is returned and meets the return requirements.
• A product arrives defective or damaged.
• A customer receives an incorrect product that differs from the confirmed order.
• A custom-made product is materially different from the confirmed order specifications.
• An approved order cancellation qualifies for a refund under our cancellation policy.
• A refund or other remedy is required under applicable consumer protection laws.

All refund requests are subject to review and approval.

2. Custom-Made and Personalized Products

BELSAAN manufactures products according to individual customer requirements.

Custom-made and personalized products are generally non-refundable for discretionary reasons, including:

• Change of mind.
• Incorrect measurements supplied by the customer.
• Incorrect size selection.
• Personal preferences.
• Requests to change the design after production.

However, if a custom-made product arrives defective, damaged or materially different from the confirmed order specifications, the customer may request an appropriate remedy.

3. Refunds for Defective, Damaged or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact BELSAAN within 15 days of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs showing the defect, damage or incorrect product.

Once the issue is verified, BELSAAN will provide a replacement free of charge.

If a replacement is unavailable or cannot reasonably resolve the issue, an appropriate refund or other remedy will be offered.

Customers will not be charged return shipping fees for verified defective or incorrect products.

4. Refunds for Approved Returns

For eligible standard product returns:

• The returned item must meet the conditions stated in our Return, Refund & Exchange Policy.
• The returned product must be inspected before a refund decision is made.
• Customers will be notified whether their refund request has been approved or rejected.
• Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

Any applicable restocking fee must have been disclosed before purchase and may only be charged where legally permitted.

5. Refund Processing Time

Once an eligible returned product has been inspected and the refund approved:

• Refunds will be processed within 5–7 business days.
• Refunds will generally be issued through the original payment method.
• Additional processing time may be required by the customer’s bank or payment provider.

The time taken for the refund to appear in the customer’s account may vary depending on the financial institution.

6. Refunds for Approved Order Cancellations

Customers may request order cancellation within 12 hours of placing an order.

If an eligible cancellation is approved before processing begins, the refund will be issued to the original payment method.

Once production, customization or shipping has started, cancellation may no longer be possible.

Please refer to our Order Cancellation Policy for complete details.

7. Non-Eligible Refund Requests

Refunds will not normally be approved for:

• Custom-made products where the customer changes their mind.
• Incorrect measurements provided by the customer.
• Incorrect size selection by the customer.
• Personal preferences or design changes after production.
• Used, worn, washed or altered products.
• Products damaged through customer misuse.
• Products that fail to meet the applicable return eligibility requirements.

These exclusions do not apply to valid claims involving defective, incorrect or misdescribed products or other rights protected by applicable law.

8. How to Request a Refund

To request a refund:

1. Contact BELSAAN customer support through our website or official contact details.
2. Provide your order number and purchase details.
3. Explain the reason for your refund request.
4. Include photographs if the product is defective, damaged or incorrect.
5. Wait for our team to review your request and provide further instructions.

Please do not return any product without receiving return authorization.

9. Important Information

• Eligible return requests must be submitted within 15 days of delivery.
• Refunds are subject to inspection and approval.
• Approved refunds are processed within 5–7 business days after inspection and approval.
• Refunds are generally issued through the original payment method.
• Custom-made products are generally not eligible for discretionary refunds.
• Verified defective or incorrect products qualify for an appropriate remedy.
• Applicable consumer protection laws take precedence over conflicting policy terms.

10. Contact Us

For refund enquiries or assistance, please contact BELSAAN:

Website: https://belsaan.com

Email: info@belsaan.com

Phone / WhatsApp: +1 (708) 419-0930

Customer Support: 24 hours a day, 7 days a week.

We aim to provide an initial response within 24 hours.

Thank you for shopping with BELSAAN.